Delivery Options

a) Colissimo Expert with signature:

Delivery will be made directly to the intended recipient, with signature acknowledgement of each delivery by the identified recipient. In all cases, we advise you to verify the contents and condition of the parcel before signing the delivery slip. In the event of a dispute regarding the transport (breakage, damaged item, damaged packaging, etc.), we advise that you indicate this on the delivery slip, or that you notify the carrier within 24 hours. This written record with the carrier will speed up any refund requests, although it is not compulsory.

For Colissimo deliveries, if you or the recipient of the parcel is absent at the time of delivery, a delivery notice will be left, indicating when and where to collect the package. The parcel will then be held at a post office for 15 calendar days. If not collected within the time indicated by the carrier, the products will be returned to DEFI (E)-LES KIDS, which reserves the right to refund the price of the products; the shipping costs will remain at the customer's expense.

In the event of a late delivery, you will need to first contact the carrier or its distribution office in the case of delivery through the French postal system, to check whether the parcel might be on hold there. If necessary, contact Customer Service by email in order to launch a claim or inquiry for a parcel search.

b) Colissimo Access without signature

c) Chronopost